Vision Plus Black November


Vision Plus Frequency Asked Questions (FAQS)

Vision Plus is a Kenyan brand, registered trade mark which started trading in was created to provide high quality electronic products to the market at affordable prices. we deal in home electronic mainly Audio and vision.

Vision Plus offers high quality products that are of good quality.

Our mission is to provide products that are at competitive prices whilst focusing on customer satisfaction .

Our service center is located at 2nd floor, Diamond Plaza Annexe 4th Parklands Avenue, Nairobi, Kenya. we also have a our Headquarters at premier industrial  park, Baba ndogo.

We also offer vision plus care for 12months.

Vision Plus products are designed in Kenya for Kenya but manufactured in the most renowned factories in china..

No. There are no extra charges. Our delivery is done within 24 hours within Nairobi and 48 hours outside Nairobi.

If you are within Nairobi, you can pay using Mpesa or cash.

If you are outside Nairobi, you have to pay before dispatching the products that you have ordered.

We have a service pay bill number-

We have our Online shop pay bill number-

You can buy our products at major retail supermarkets eg Naivas, society Chandarana etc online platforms like ,kilimall, jumia  etc Hotspot Electronic shop in Diamond plaza and our online shop at

We do not have lipa pole pole facility.

Televisions and Multi-Media Systems

Vision Plus provides high quality products at competitive prices. We believe in continuous growth and that’s why we will continue improving our products to meet the needs of our customers.

Make sure the cable (green) is plugged in to (AUX In) port, then connect it to the (TV Out) cable, you can either use AUX In or TV In port.

  1. If you have the optical cable, plug in on the (Optical In) port, then plug in the TV Out cable
  2. For the woofer, plug in the cable to (Sub Out) port
  3. To connect to Bluetooth, always tune the soundbar to Bluetooth option, then make sure you have a Bluetooth device on, search and pair the soundbar first, then play music
  4. To listen to radio from the sound bar, make sure it is on Fm mode, have the aerial tuned for clarity purposes

The TV comes with a black cable and connector (traditional red, white and yellow) single jack pin.

Insert the single jack pin in the mini AV/IN port

The cable coming out of the DVD player, connect red into red, white into white, yellow into yellow.

Select AV/IN from the source of your remote on your TV

DVD player will display on your screen

Make sure the device you want to connect to the TV  is Bluetooth enabled.

Go to home

Select settings

Select Bluetooth, then search for device, and connect.

It allows you to do the following:

  • Control your Vision Plus TV without the remote
  • Use your phone as a keyboard for your TV
  • Cast directly from your phone to the Tv.
  • Go to home page, apps, then click on applications, look for e-share server, click enter and scan the QR code. If you do not have the QR code scanner, (download using the download link given under the QR code) please note, each TV has their own specific ID, then exit.
  • Download e-share on your phone, log in, look for your unique TV ID which is visible on the top (should read e-share server app), tap on it, press control at the bottom of the screen. You will be able to control the TV using your phone.
  • It will also allow you to cast from your phone to your TV
  • You can download from play store account, if you do not have play store account you can use free app store which has apps, and you do not need to sign in.
  • Go to google play store, sign in, you will see a variety of options to choose from, home, games, my apps, settings.
  • Go to home if you do not see the app that you are looking for, you can search using search icon or choose from the variety of apps already available on the store.
  • Click on the one you want, enter, then install. All downloaded apps will be in the applications tab.
  • This mostly happens when you have more than one applications running on the background.
  • Factory reset (in most cases this will fix the issue) if not,
  • Long press the home button
  • Scroll down till you get to the x
  • Close all the running applications on the background



  • Connect USB/External hard drive to your TV
  • Go to home screen, and scroll down
  • Go to media and enter
  • Under multimedia, you’ll see your device
  • Depending on what you want to access e.g video, music, select one and play
  • Go to homepage, then select settings option
  • Click on network settings then enter
  • There are two options (wire net and wireless)
  • Scroll and select wireless option
  • Select your username, and key in the password and press ok.

Smart TV

  • Make sure the aerial is connected to RFN T2 port behind the TV
  • Go to home screen, select TV
  • Would you like to scan TV programs say YES
  • LCN should be on, search type should be Analog + Digital
  • Start scan, once scan is done go to channel list, locked ones, ( you need to pay for them) you can only view the unlocked ones.

Digital TV

  • Connect the aerial to the connector ( bought separately from aerial) then connect to port
  • Insert the aerial to RFN T2 port behind the TV, switch the tv, no signal
  • Go to menu, auto tuning, tuning setup
  • Country select Kenya, tune type select, DVT + ATV, digital type select DVB-T
  • Enter, start scanning, after scanning is complete, go back to screen ,exit on remote, then enter to see channel list
  • Smart TV press input, make sure to select (TV option)
  • Digital TV press source, select DTV ,enter ( check aerial/cable/send photo)
  • If it asks to scan, say no
  • Go to menu, channel, password ( not always a must) if there is, reset the tv
  • Menu
  • Channel
  • Antenna, select (air)
  • Go to auto scan, (start scan)
  • Make sure the cable is on (RFT2) port.
  • 32 DB MODEL
  • Press menu 1147
  • Go to panel
  • Select Mirror
  • Enter
  • 32SF
  • Same procedure as above switch off the tv, from the main socket as well, then switch on.
  • Go to home
  • Select settings
  • Select common
  • System Recovery
  • Input password(0000)
  • Go to menu, 1147
  • Panel settings
  • Backlight value ( add or reduce).

Mostly applicable when one has forgotten the TV password

  • Go to menu 1147
  • Scroll to Board INIT
  • Enter
  • Go to home
  • Select settings
  • Common settings
  • System Recovery
  • Password (0000)

Go to internet settings

Input your username and password

Sign into your account, do not upgrade the Netflix version when prompted to. Use the original version that came with the TV.

For the following issues take the TV to the service centre

  • No sound
  • No pictures but there is sound
  • Not powering on
  • Lines on the screen
  • Cracks on the screen/Broken screen
  • The TV is hanging
  • Blank screen
  • Neflix error (UI-800-3) mostly on 43’’ both smart frameless and curved

My usb is not detected: go to home, applications, media, then enter(applicable to 32’’ and 43’’ smart) for the others simply go to home, then select media, the device will be visible.

If the TV turns off at regular intervals kindly factory reset then switch it on.

  • For all the remote issues, e.g broken, unresponsive remote, buttons not working etc contact the service centre for further assistance.
  • If you would like to get a new remote, share a picture, then contact the service centre number on 0724 888 777 for assistance.

Soundbar not connecting, keeps going off when playing music, always check on the cable connection the optical cable should be on optical port.

When the TV times out after intervals it is advisable to factory reset.

TV not showing clear pictures, this could be caused by the content being watched which is broadcasted by different broadcasters affecting the quality of the images.

You can use the Indoor Aerial Receiver or Splitter Adapter Converter.

  1. Using RCA cables.
  2. Using 3.5mm analogue cables. If your TVdoesn’t use RCA connectors for audio output, it may have a headphone out port (3.5mm port). … 
  3. Using an HDMI (ARC) cable to connectthe TV to an receiver or soundbar. … 
  4. Using an HDMI cable via your receiver or soundbar through to the TV. … 
  5. Using an optical cable.

No we don’t accept trade ins, however you can sell the tv and come get a new one with the full amount.

Unfortunately,  we do not have larger curved screens apart from 43”curved.

Vision Plus does not have Chromecast. It uses mirror cast and Eshare. This is pre-installed or one can download.

Using E-share – Open the Netflix app, from the mouse functionality select sign in and put your password. On the remote you will see a button labeled mouse or size mouse. Once you click on it, it should bring a pop-up mini window at the button right of your screen. Use the arrow keys on your remote to scroll down the pages and look for whichever episodes you want.

You can also use your remote with the onscreen keyboard to type and search for what you are looking for.

It is not possible to update the operating system.

A digital TV is a Basic TV that uses digital signals for transmission. A smart TV is a digital TV with internet connectivity. Visit our blog to learn more.

Yes. We replace Vision Plus TV broken screens at a cost at our service centre, which is located at Diamond plaza Annex,4th parklands Avenue Nairobi and you can always reach us on our support  number on 0724 888 777.

Clarity issues on a TV is affected by various issues. One is that it could be the source of what you are watching. In fact, not even all TV stations broadcast the same.

The current operating system for Vision Plus TVs is Android 9.0.

You an access the locked channels by paying your service providers such as Go tv and Star times.

Yes we do sell the remotes at fee of can send a photo of

Your remote on our WhatsApp number on 0724 888 777 and we will advice you on how you can get one.

soundbar,  or media bar is a type of loudspeaker that projects audio from a wide enclosure. … Basically, in a soundbar multiple speakers are placed in a single cabinet, which helps to create surround sound and/or stereo effect.

The 3.1 channel version has a center channel – a separate speaker in the middle of the sound bar – in addition to the left and right end speakers. … It has a center, left and right speakers. The 2.1 only has 2 stereo speakers in the sound bar. Both come with the subwoofer.

TVs do not provide speaker outputs that can drive speakers directly as that requires an amplifier of some sort to power them. … There’s no standard set of TV audio outputs, although most have RCA (stereo) jacks, a 3.5mm jack, or something similar.


  1. Using RCA cables.
  2. Using 3.5mm analogue cables. If your TVdoesn’t use RCA connectors for audio output, it may have a headphone out port (3.5mm port). … 
  3. Using an HDMI (ARC) cable to connectthe TV to an receiver or speakers.
  4. Using an HDMI cable via your receiver or soundbar through to the TV. … 
  5. Using an optical cable.

you will usually get a little more depth in the sound, regarding power and bass, with the help of subwoofers. Soundbars may be single bars with speakers but most now come with different audio options including surround sound.

The current soundbar uses wires to connect. However, in future we plan to consider a wireless soundbar.

You can register for your e-warranty by going to our website on then go to the  warranty page and fill in your details.

Vision Plus offers 1year warranty.

As vision plus company ,we don’t offer loans

you can do system recovery by going to

  • Home
  • Settings
  • Common
  • System recovery
  • Put password 0000
  • Reboot as a new set
  • Put settings a fresh.

Its not available .if you want paid channels you get a decoder.

Our sound bars are purely Ac enabled, there is an adapter that connects to the bar therefore no  Dc provisions .

First start by doing factory reset ,by doing so you will be like trying to

Sign to the YouTube  for the first attempt. You  sign in to YouTube, enter your Google Account email and password. After signing up for YouTubesigning in to your Google account on another Google service will automatically sign you in to YouTube. Deleting your Google Account will delete your YouTube data, including all videos, comments, and subscriptions.

No we do not sell motherboards, however we have a service centre where we have our technical, team that do screen replacements.

All our Tvs are smart, Android apart from our 32”digital.

Unfortunately our policy states that we provide 12months warranty for now but we are hoping that we will increase the period in future.

No we don’t sell the above mentioned items.

By using an Android device, you can mirror your Zoom meeting by connecting to TV from mobile. First, download a power Mirror both on your Android and Smart TV and allow both the devices to run under the same Wi-Fi. Allow your Android phone to run the app and click on the blue mirror button to search your TV device.

First check that your Tv is set to the correct Source or Input, try changing the Source or Input to AV, Tv, Digital Tv or DTV if you haven’t already. If your “No Signal” message is not due to incorrect Source or Input being selected, then it’s most likely caused by a set up or antenna fault.

  1. Using RCA cables.
  2. Using 3.5mm analogue cables. If your TVdoesn’t use RCA connectors for audio output, it may have a headphone out port (3.5mm port). … 
  3. Using an HDMI (ARC) cable to connectthe TV to an receiver or home theatre.
  4. Using an HDMI cable via your receiver or soundbar through to the TV. … 
  5. Using an optical cable.
  • Visit
  • Select Category
  • Select Item
  • Add to cart
  • Continue shopping or check out
  • Input your billing information
  • Place an order.

Unfortunately, our policy states that if you are outside Nairobi and its environs. you should pay first before delivery.

Payment upon delivery only applies to those clients within Nairobi.

We  sell Tvs from 32”,43”,50”55”65” Soundbars and Multimedia speakers.