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Option 2:For the Tech Savvy, Update from Home

CRITICAL WARNING: This update is exclusively for Vision Plus TV model VP8843SF (43” ANDROID TV) with panel numbers PT430CT02_1 or PT430CT02_4. Attempting this update on any other TV model may cause irreversible damage. Verify your panel number in the factory settings before proceeding.

For instructions on how to check your TV Panel number and the update process, see below:

Step 1: Enter TV Factory Settings

With your TV on, enter factory settings by quickly pressing ‘Menu’, ‘Left’, ‘Up’, ‘Left’, ‘Up’, and ‘Exit’.

Step 2: Check Panel Number

In the TV Factory Settings, check the number for ‘Panel’, it should be ‘PT430CT02_1’ or ‘PT430CT02_4’

Step 3: Download the right file

If your TV has the serial PT430CT02_1 download this (1.12GB) file if your serial is PT430CT02_4 download this (795.6 MB) file

Step 4: Format Drive

You must use a genuine 4GB SanDisk flash drive formatted as a FAT32 Drive.

Step 5: Copy the file to the Flash

Copy the downloaded file to the flash drive.

Step 6:Unzip the file on the drive

Unzip the file on the drive

Step 7: Delete the zipped File

Delete the zipped file, leaving only the unzipped folder on the flash drive.

Step 8: Confirm File Location

Ensure all the files from the unzipped folder are placed directly in the main directory (not within any other folder) of your flash drive.

Step 9:Turn off and unplug the TV

Turn off your TV and unplug it from the power outlet.

Step 10: Insert the Flash Drive

Insert the flash drive into the USB port at the back of your TV.

Step 11: Plug in your TV

With the flash drive inserted, plug your TV back into the power outlet and switch on the outlet.

Step 12:Update starts automatically

Turn off your TV and unplug it from the power outlet.

Step 10: Insert the ATTENTION: If the update doesn't start automatically after plugging in your TV, it indicates the TV couldn't access the files on the flash drive. Double-check that the update files are located in the main directory (not within any folder) of your flash drive, then retry.

Step 13: Wait for the update to finish

Do not interfere with the TV until the update is 100% complete.

Step 14: Switch off the power outlet

Switch off the power outlet your TV is connected to.

Step 15: Remove the flash drive

Remove the flash drive from the USB port of your TV.

Step 16: Plug your TV back in

Switch on the power outlet and turn on your TV normally.

Step 17: Check that Netflix Works

Try accessing Netflix again. If it works, the update was successful!

If you successfully updated your TV but Netflix still doesn't work, please WhatsApp our Customer Support via 0724 888 777 for assistance.

TV Upgrade Options

We understand that this situation is frustrating. Unfortunately, due to the nature of these changes from Netflix, some older TV models may no longer be compatible with their app, even with updates.

In this case, the only solution is to upgrade your TV to a newer model with the latest Android Operating system, or one using a Netflix Certified Operating System like Vidaa.

While we can’t control Netflix’s compatibility decisions, we value your loyalty. If your TV is affected, we’re offering an exclusive discount on a new Vision Plus TV so you can continue enjoying your favorite shows and movies.